Find answers to common questions about our luxury transportation services, booking process, pricing, and more. Travel with confidence with Prime Ride VIP.
You can book a ride through our website, WhatsApp, or by calling our customer service. Simply enter your pickup location, destination, and preferred vehicle to complete your reservation.
Our fleet includes luxury sedans, SUVs, limousines, Mercedes-Benz Sprinter vans, and minibuses, ensuring a comfortable ride for any occasion.
Our rates are transparent and fixed at the time of booking, with no hidden fees or surprise charges.
Our rates are transparent and fixed at the time of booking, with no hidden fees or surprise charges.
Yes, we provide luxury airport transfers to and from all major airports in New York, including JFK, LaGuardia, Newark, and Teterboro.
Absolutely! We offer customized group and corporate transportation services, including executive travel and event shuttles.
Yes, all our chauffeurs are highly trained, licensed, and experienced, ensuring a safe and professional experience.
Yes, we accommodate special requests such as child seats, specific vehicle models, and additional amenities—just let us know when booking.
Cancellations made within the specified time frame (outlined in your booking confirmation) are eligible for a refund. Late cancellations may incur a fee.
You can reach us via WhatsApp, email, or phone for assistance with bookings, modifications, or general inquiries.
Yes, we offer long-distance and interstate luxury transportation services. Contact us for personalized travel arrangements.
When you book our Sprinter Class (Mercedes-Benz Sprinter Van or similar), your ride includes the following complimentary features.
✈ Flight Tracking: We monitor your flight to ensure on-time pickups.
⏱ Wait Time Included:
90 minutes free wait time for international airport pickups
60 minutes for domestic airport pickups
15 minutes for all other types of pickups
📶 Complimentary In-Vehicle WiFi: Stay connected during your ride.
🧴 Complimentary Bottled Water: Refreshments are available in the vehicle.
❌ Free Cancellation: Cancel for free up to 24 hours before your scheduled pickup.
